Trading conditions
Return of items
As a customer, you have a 365-day right of cancellation. In case you regret your purchase, a return label and return form are enclosed with your order. The enclosed return form must be completed, so that we can process your return order as quickly as possible. If you have lost your return form, you can print it here.
The item must be returned in original packaging and in the same condition as when received. As a customer, you are obliged to pay for the return shipment yourself.
It is usually not possible to change or cancel an order once it is placed. You must pay the carriage cost for returning the product to us, and you are liable in case of damage during the return transport. It is not possible to change your mind about a purchase by refusing to accept the product. If you fail to collect your package and it is returned to us non-collected, an amount of EUR 9 will be deducted from your order.
Your money will automatically be reimbursed to the same credit card you used to purchase the item. Please note that the return process can take up to 14 days.
Items must be returned to the address:
Fashion shopping
Sletten 59A
7500 Holstebro
VAT: 31327369
Do not send the item back cash on delivery.
Exchange
If you wish to exchange the item to a different size or a different item, please place a new order on the webshop.Returning items with quantity discount
If you have purchased an item where a quantity discount has been triggered, the discount will lapse upon returning a number, which means that the discount would not have been triggered in the first place. In such a case, you should expect to pay full price for the items you have retained.Delivery
Netlingeri.com typically delivers within 1-7 business days. Subject to out-of-stock items and delayed delivery times of Netlingeri.com's wholesalers. When ordering stocked items and items that are specified with a 2-week delivery, Netlingeri reserves the right to send the entire order together, once all items are in stock. We deliver through DPD, UPS, PostNord, Chronopost, BRT, SEUR, GLS and others.Right of complaint
As a customer, you are allowed to complain about an item that has faults or defects. The right of complaint is valid for 2 years, and it covers manufacturing and material defects. The right of complaint does not apply to defects caused by incorrect handling, use or washing of the item. The item should be returned with adequate information in the package to facilitate processing. Please enclose a copy of the invoice/order confirmation. Any dispute between Netlingeri and the customer is subject to Danish law.Prices
All prices are incl. 25 % VAT and in EUR, if nothing else is mentioned. The document is subject to misprints and tax and currency changes. changes.Cancellation of order
It is usually not possible to change or cancel an order once it is placed. However, your order may be cancelled in case of sold-out products. In this case, all amounts are automatically refunded.Change of order
It is usually not possible to change an order once it has been placed.Returning items with quantity discount
If you have purchased an item where a quantity discount has been triggered, the discount will lapse upon returning a number, which means that the discount would not have been triggered in the first place. In such a case, you should expect to pay full price for the items you have retained.Payment
netlingeri.com Receives payment with Dankort, Visa, Visa Electron and Mastercard. Payment will only be deducted from your account when the item is shipped. netlingeri.com Encrypt all your card information with the so -called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS. However, Netlingeri reserves the right to have the purchase amount transferred via bank transfer to Vestjyskbank. The order is shipped when the bank transfer is received. We also offer ViaBill, which is a installment service.Exchange
If the item is to be exchanged for another size or item please make a new order on the webshop.Information on complaint options
We hope you will contact Netlingeri first, and see if we can find a solution, in case you have a complaint. A complaint about an item or a service purchased from us can be submitted to the EU Commission's online complaint portal. Complaints can be submitted here. When submitting a complaint, please state our e-mail address support@netlingeri.com.Personal Data Policy
When you order goods from Netlingeri, we register your name and address in our system in order to send your order. When personal data is collected from the webshop, we ensure that it always takes place with consent, so that you are always informed about exactly what information is collected and why.We will store your information, until you tell us otherwise. If you no longer wish to be a customer of ours and no longer wish to receive newsletters, you can notify us by e-mail to support@netlingeri.com or call our customer service on +45 41 40 75 00.
We will not pass on your personal data to third parties, including other companies. Management and customer service have access to the information registered about you. We do not store customer information in encrypted form.
We only pass on customer information via encrypted connections. As registered with Fashion Shopping, you always have the right to object to registration. You have the right to insight into what information is registered about you. You have these rights in accordance with the Danish Data Protection Act. Inquiries in connection with this should be addressed to Fashion Shopping by e-mail to info@fashionshopping.dk.
Netlingeri head office
Staff
Emma Holm
Order handling
Monika
Order handling
Jens Stendys
Senior finance manager
Thomas Kragelund
Advisory board
Strategy and optimization
